This document establishes the pre-contractual information relating to distance contracts concluded through the address www.enopoint.pt, as referred to in Article 4 of Decree-Law No. 24/2014 of February 14, and all subdomains, digital applications or sub-websites. The registered trademark Compre Bué and its respective domain www.enopoint.pt are owned by Enovalor, Agro-Turismo, Unipessoal, Lda, with registered office at Rua Mariano de Carvalho 2040-243 Rio Maior, individual taxpayer identification number 506753000, hereinafter referred to as Enovalor.
Enovalor reserves the right to freely modify this pre-contractual information in order to adapt it to applicable legislation, without the need for any prior notice, and advises users to check it frequently.
Both browsing and purchasing through the website and/or digital applications implies acceptance of the information and practices described in this document, as well as the Exchanges and Returns policy. Online sales are valid and applicable to the territories of mainland Portugal, the Azores and Madeira archipelagos, and countries belonging to the European Union.
AVAILABILITY OF ITEM(S)
The online sale of item(s) does not guarantee the real-time availability of stock at the time of purchase, and given that a portion of our items are produced/manufactured outside the EU, we appreciate your understanding regarding delivery times.
If the desired item(s) are unavailable, whether permanently or temporarily, and the estimated delivery time exceeds the time indicated on the online store, Enovalor will immediately contact the customer by phone or email, indicating the expected date for restocking. Based on the information provided, the customer will then decide whether to proceed with or cancel the purchase.
Items made specifically to measure or clearly customized according to the customer's specifications are excluded from the right of exchange, return, and refund.
Please note that some items available in the online store are subject to ordering from the supplier, and the delivery times provided are estimates. Enovalor is not responsible for any delays that may occur with these orders.
SHIPPING AND DELIVERY
Whenever the necessary conditions for delivering the items in a single shipment are not met, whether due to delays or temporary unavailability of a portion of the order, Enovalor will carry out a phased delivery, and the customer will be informed in advance by email.
For items that are in stock and ready for immediate delivery, shipment will be made on the next business day, with an estimated delivery time of 2-3 business days for mainland Portugal. Regarding international shipping, although orders are dispatched on the next business day, the delivery time depends on the region and country, ranging from 5 to 30 business days.
Without prejudice to the provisions of the preceding clause regarding the availability of the item(s), and unless extraordinary circumstances arise, orders will be shipped within the date specified in the Shipping Confirmation provided by Enovalor during the purchase process.
However, delays may occur for the reasons mentioned below:
- Customization of the item(s);
- Special item(s);
Unforeseen circumstances or delivery zones.
If, for any reason, we are unable to meet the delivery date, we will inform you of this circumstance and set a new date.
If it is not possible to meet the delivery date stipulated in the Shipping Confirmation, Enovalor will immediately contact the customer by telephone or email, indicating the new estimated delivery date. Any delay in the shipment of the item(s), considering the estimated dates provided, does not entitle the customer to any compensation.
Enovalor only ships orders on business days. Therefore, weekends and holidays are not included in the estimated delivery time. In any case, the estimated delivery dates are merely indicative.
Upon delivery, the customer must check that the packaging is in perfect condition. In case of any deformity, visible defect, or error in the product ordered, the customer must refuse the order with the delivery driver, filling out the form intended for these cases and indicating the problem found.
For the purposes of these terms and conditions, "delivery" shall be deemed to have been completed or the order delivered when the responsible party present at the agreed address signs for it.
Enovalor does not deliver to PO boxes.
IMPOSSIBILITY OF DELIVERY
The item(s) will be delivered to the address indicated at the time of purchase. If delivery is not possible due to the absence of someone responsible for receiving the order, the characteristics of the delivery location, or the volume and weight of the order, the carrier will issue a notification or contact you to arrange a new delivery date and time.
If delivery is not possible on the agreed date or at the agreed address, the customer must notify Enovalor as soon as possible in order to establish a new delivery agreement.
If the order is returned to Enovalor for reasons that prevented its delivery – absence at the address, failure to collect, insufficient/incorrect address, or other errors on the customer's part – Enovalor is not responsible for reshipping costs. The fees and costs for resending the item(s) will be applied to the customer on the second shipping/delivery attempt.
PICK UP AT THE STORE
At the checkout section of the shopping cart, under Shipping and Billing Information, the customer has the option to pick up their order at the physical store, without any associated shipping costs.
Enovalor is committed to informing the customer, via email, of the availability and possible date for order pickup. The customer must bring the invoice or purchase receipt, in digital format or a printed copy. As a safeguard, Enovalor reserves the right to require the customer to present a copy of the invoice or order receipt, duly signed, at the time of pickup.
All orders scheduled for in-store pickup are held for a period of 15 days from the date of notification of their availability.
PURCHASES AND PAYMENTS
To make purchases through our online store, and after selecting the desired item(s), Enovalor requires prior and mandatory registration from the customer, which implies the need to fill out the form available at checkout and the express acceptance of this legal information, available for consultation on the Enopoint website.
For enhanced security, all purchase transactions occur within a strict scope of confidentiality and encryption in accordance with the SSL protocol.
If, in the long term, the customer wishes to make more purchases in our online store, they should choose the "Log In" option, associating a password with the email address provided in the form. This will allow them to save billing, shipping, and contact information for future purchases, as well as access their account using that combination of credentials.
Our online store accepts the following online payment methods:
• MBWay
• Multibanco Reference
• Bank Transfer
If you prefer to pay via Multibanco, the online store will send you an entity number, a reference number, and the amount of your order to your email address, which you can pay at any ATM (or through online banking). For example:
• Entity: 10363
• Reference: 000 000 001
• Value: €0.01
The payment details generated for each order are valid for 3 days following the date they were generated. If payment is made after this expiration date, the customer must notify us immediately. Enopoint reserves the right to decide whether to validate the purchase, even if the expired ATM details allowed the payment.
After using the Multibanco reference, an email is automatically sent to the customer and to Enopoint, indicating that the payment was successful.
PRICES AND PAYMENT
The prices of items available in the online store are those stipulated at any given time (except for typographical errors), which include the applicable VAT rate, in accordance with the legislation in force at the time of purchase, but do not include shipping costs.
The total amount payable for the order covers the sum of the item(s) price plus applicable VAT, additional services (if any), and delivery fee.
Enopoint is committed to making every effort to minimize errors in our price list; however, if incorrect price(s) are found for an ordered item(s), Enopoint will inform the customer as quickly as possible. The customer will then have the option to cancel or adjust the total purchase price if the price is higher. If the product price is lower than the advertised price, Enopoint will refund the difference.
If it is impossible to contact the customer, Enopoint reserves the right to cancel the order, with the customer receiving a full refund of the amount paid, and no compensation of any kind for the cancellation.
Enopoint declines any obligation to supply item(s) whose price is found to be incorrect, due to an obvious and unequivocal error, even if a Shipping Confirmation has been issued.
Enopoint clearly displays the total price of each product on its website, including taxes and duties, additional shipping charges, postage or delivery fees, and any other applicable charges.
Enopoint cannot be held responsible in the event of a computer, manual, technical error, or any other error that causes a substantial and unforeseen change in the retail price listed on the website www.enopoint.pt. Therefore, in cases where the price is exorbitant or manifestly derisory, the purchase order will be considered invalid and cancelled, and the Customer will be informed of this fact.
The prices and products available on the website www.enopoint.pt, as well as promotional campaigns and offers, are valid only for purchases made through the website www.enopoint.pt, and may not coincide with those practiced in physical stores, except for promotions expressly indicated on the online page.
Except as provided above, the price(s) of the item(s) may be changed at any time without prior notice and without affecting orders for which Enopoint has already sent an Order Confirmation.
In case of suspected fraud in the payment process, Enopoint reserves the right to postpone the order until the suspicion is clarified.
PRODUCT INFORMATION
Enopoint reserves the right to modify at any time the information and commercial offer presented regarding: Products, prices, promotions, commercial conditions and services.
Every effort has been made to ensure that the information presented in our online store is free of typographical errors, and whenever these occur, Enopoint will correct them as soon as possible.
If the photographs of the item(s) do not match the information described, please contact Enopoint to clarify any doubts.
The photographs of the items available in the online store are as faithful as possible, aiming to identically reproduce the item(s) as they are in reality. However, Enopoint warns of slight differences between photographs and the final item(s), which may occur due to the artisanal manufacturing process, resulting from differences in raw materials and production processes.
If the information provided does not correspond to the actual characteristics of the item(s), the customer has the right to cancel the purchase and sale agreement under the applicable legal terms.
The catalog of items sold in the Enopoint online store is independent of the physical store(s), both in terms of price and stock quantities. All promotional campaigns have limited stock and are exclusive to online sales.
The brands and names of the items, which may be used in the online store, are the property of their respective companies or businesses.
Browsing and accessing information published on the Enopoint online store by users is completely free of charge and does not create any commercial or professional relationship between them.
NON-PERSONAL DATA
All information, communications, and other material data sent through our online store, electronic contact, or direct delivery to Enovalor's address, that do not constitute identification of the individual, will be considered non-confidential data, exempt from the protection covered in the privacy and data protection policy.
Enovalor reserves the right and freedom to use or reproduce ideas, concepts, know-how, or techniques contained in the information submitted, regardless of the purpose, including the development, manufacture, or marketing of new items.
Under penalty of legal action against anyone acting otherwise, the information and content sent by clients must fully comply with the law, especially in accordance with copyright laws.
Intellectual and Industrial Property
By accessing the Enopoint online store, the user is granted a limited, non-exclusive license to use the website's content solely for their private use.
The online store is protected by Copyright and Related Rights and Industrial Property Rights, as are all the elements that compose it (such as trademarks, logos, photographs, images, illustrations, texts, video clips, etc.) which are the exclusive property of Enovalor or suppliers/partners who have authorized their publication, the only entities authorized to use Intellectual Property Rights and associated personality rights, and Enovalor does not grant any license or any right to the user beyond that of consulting the website.
Reproduction of any documents published on the online store is authorized solely for informational purposes, for strictly personal and private use. Any reproduction or representation, in whole or in part, of the website or any of its constituent elements, on any medium whatsoever, and in any form whatsoever, for other purposes, including commercial purposes, is expressly prohibited.
DISCLAIMER OF WARRANTIES AND LIABILITY
The user acknowledges and accepts that the use of the site is their sole and exclusive responsibility.
Enovalor does not generally control how users use the website and, in particular, does not guarantee that users will use the website in accordance with the law, these terms of use, morality and good customs commonly accepted in public order, nor that they will do so diligently and prudently.
Enovalor does not guarantee or represent that this website and/or any of the materials offered on it will be accurate, reliable, correct, useful, provided in a timely manner, uninterrupted, secure, free from defects, or free from errors.
The website and all materials offered on it are intended solely for general customer information purposes. Neither the site nor any materials are intended to constitute (and do not constitute) the practice of advice or the provision of content, data, software, information, products and/or services. Any mention of professionals or the information (including, but not limited to, their content and results) contained in or provided through the website is intended solely for general customer information purposes and does not imply endorsement by Enopoint or any association with those professionals.
Enovalor will only be liable for damages that the user may suffer as a result of using the website when these are attributable to intentional misconduct on its part, with the user acknowledging and accepting that the use of the website and the services offered is carried out under their full responsibility and risk. In jurisdictions that do not allow the exclusion and limitation of certain warranties, Enovalor's liability will be limited to the extent permitted by law.
Resolution
Without prejudice to liability for any resulting damages, Enovalor may, immediately and without prior notice, terminate its relationship with the user, interrupting their access to the website or the corresponding services, if it detects use of the website or any of the services linked to it that is contrary to the applicable conditions.
Changes
Enovalor may, at any time and without prior notice, change the presentation and configuration of the website, as well as these terms and conditions, or, if applicable, introduce new terms of use by publishing them on the website so that they can be known by the user when accessing it and before proceeding with its use.
Use of the website, once any applicable changes have been made, will signify acceptance by the user of said modified conditions.
GOVERNMENTAL LAW AND JURISDICTION
In Portugal, Portuguese law applies, and the parties submit to the exclusive jurisdiction of the Portuguese courts.